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Application Support Engineer at Banyan Software - ApplyBlast

Application Support Engineer

Banyan Software

3 months ago

5.0 on Glassdoor

Atlanta, Georgia, United States

Hybrid

Full Time

Senior

1 applicant

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About this role

Innovatum, a mid-level customer-facing Application Support Engineer drives support for enterprise medical device and life sciences software. The position involves troubleshooting production issues, managing customer communication, performing server installations, and utilizing SQL for data investigation. Join a small, cross-functional team to ensure the stability of mission-critical operations in highly regulated environments.

Responsibilities

Serve as primary technical resource for enterprise customer support cases
Investigate and resolve software issues on Windows servers and virtual machines
Write and execute complex SQL queries to identify data anomalies
Perform enterprise software installations and upgrades in customer environments
Document troubleshooting steps and contribute to internal knowledge bases

Skills

Qualifications

3 to 6 years of experienceExperience with enterprise software installationsFamiliarity with SQL Server DDL and DMLExperience with ticketing systemsSQL Server operational concepts

About Banyan Software

banyansoftware.com

Headquarters

Atlanta, Georgia, United States

Company Size

1001-5000 employees

Founded

2016

View Profile

Banyan Software acquires leading vertical software companies and holds them permanently, acting as a long-term steward for founders, teams, and customers. They accelerate growth across their portfolio of 100+ businesses through applied AI, operating expertise, and a dedicated Growth Ops team covering sales, marketing, product, finance, and more. Banyan emphasizes a decentralized, permanent ownership model — positioning itself as the opposite of private equity, with zero companies sold since founding.