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Application Support Engineer at Accenture - ApplyBlast

Application Support Engineer

Accenture

3 months ago

3.9 on Glassdoor

Bengaluru, Karnataka

Onsite

Full Time

Senior

0 applicants

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About this role

An Application Support Engineer acts as a software detective to identify and resolve issues within critical business systems, ensuring smooth operations through proactive monitoring and maintenance. The role involves leading major incident bridges, conducting root cause analyses, and managing ITIL-aligned processes like change and problem management. Collaborating with engineering and SRE teams, the engineer also oversees edge deployments, manages vendor relationships, and translates complex technical data into clear business reports for leadership.

Responsibilities

Own day-to-day operational health of edge services and site infrastructure
Lead major incident bridges and drive cross-team coordination for rapid restoration
Conduct root cause analysis and ensure corrective actions are implemented
Manage deployments, upgrades, patching, and configuration at the edge
Translate complex technical data into clear business-friendly reports for leadership

Skills

Qualifications

15 years full time educationITIL Foundation Certification

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.