Application Support Engineer

This role ensures the smooth operation and maintenance of business-critical applications by providing timely technical support, issue resolution, and system monitoring. The position acts as a bridge between end users, development teams, and IT operations to troubleshoot application issues and minimize downtime. The engineer will provide active support for technical resolutions, manage incident prioritization, and deliver documentation to agreed standards. The role requires 24/7 cover and specialized system knowledge to resolve key incidents outside of business hours.