Application Support Lead

Global Relay(28 days ago)

HybridFull TimeManager$127,255 - $166,402 (estimated)Application Support

About this role

The Application Support Lead at Global Relay (London) oversees the reliability and operability of the company’s products and services while leading the application support team. The role focuses on technical management, developing team capability, and continuous improvement of support frameworks. The lead acts as a point of escalation for major incidents and collaborates across the organisation to reduce risk and ensure a strong customer experience.

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Required Skills

Product Knowledge
Monitoring
Alerting
Service Management
Networking
Firewalls
Protocols
Databases
Cloud Technology
SaaS Experience

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About Global Relay

globalrelay.com

Global Relay provides cloud-based electronic communications archiving, messaging, supervision, and eDiscovery solutions for regulated organizations. Its platform captures, stores and indexes email, instant and social messaging, and other digital communications to meet retention, surveillance and legal discovery requirements. Financial services and other compliance-driven firms use Global Relay for secure, searchable archives, supervision workflows, analytics and AI-enabled insights to accelerate investigations and regulatory reporting. The company emphasizes global scale, security, and integrations with leading collaboration and trading platforms.