Application Support Manager
Duck Creek Technologies(2 months ago)
About this role
The Application Support Manager at Duck Creek Technologies is a manager-level role responsible for overseeing the global performance, reliability, and operational support of the company’s software applications. The role sits within technology operations and supports Duck Creek’s SaaS insurance platform, working with cross-functional teams to ensure consistent application functionality and a strong user experience.
Required Skills
- Application Support
- Incident Management
- Troubleshooting
- Monitoring Tools
- Performance Analytics
- SLA Management
- Change Management
- Cloud Platforms
- Problem Management
- Escalation Management
+2 more
Qualifications
- Bachelor's Degree in Computer Science or Information Technology
- ITIL
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