Application Tech Support Practitioner

Accenture Federal Services(11 days ago)

HybridFull TimeSenior$73,000 - $93,000Contact Center Technologies

About this role

An Assistant Manager in Contact Center Transformation focuses on designing, developing, and implementing cloud-based contact center solutions using AWS services, ensuring effective customer experience improvements. The role involves technical delivery, collaboration with clients, and supporting digital transformation initiatives.

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Required Skills

AWS
Amazon Connect
Node.js
Python
DevOps
CI/CD
Terraform
Lambda
API Gateway
CloudFormation

Qualifications

15 years full time education
AWS Certified Developer – Associate
AWS Certified DevOps Engineer

About Accenture Federal Services

accenture.com

Accenture is a global professional services firm that helps organizations transform through strategy, consulting, technology and operations. It combines deep industry expertise with advanced capabilities in cloud, AI, security and digital services to design, build and run scalable solutions. Accenture works with clients across industries to prioritize business strategy, technology readiness and organizational readiness to accelerate value. The company is known for its large global delivery network and partnerships with major technology providers to support end-to-end change from strategy to implementation.

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