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Application Tech Support Practitioner at Accenture - ApplyBlast

Application Tech Support Practitioner

Accenture

4 months ago

3.9 on Glassdoor

Bengaluru, India

Onsite

Full Time

Senior

0 applicants

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About this role

This senior role involves designing and delivering production-grade AI capabilities for IT Service Management by leveraging Microsoft Copilot, Copilot Agents, and Power BI. The practitioner translates operational workflows into scalable AI solutions to reduce manual effort and improve decision quality across incidents, problems, and changes. Success depends on deep expertise in prompt engineering, agent orchestration, and enterprise data governance to embed intelligence into daily service operations.

Responsibilities

Identify and design high-impact AI use cases for Service Management
Build and deploy Copilot agents for incident triage and SLA analysis
Develop enterprise-grade semantic models and Power BI dashboards
Integrate AI solutions with ITSM tools and enterprise data platforms
Establish auditability and governance controls for responsible AI

Skills

Qualifications

BS in Computer ScienceCISSPAzure AI FundamentalsMicrosoft PL-300 (Power BI)Microsoft Certified: Azure AI Engineer Associate

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.