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Application Tech Support Practitioner at Accenture - ApplyBlast

Application Tech Support Practitioner

Accenture

4 months ago

3.9 on Glassdoor

Bengaluru, India

Hybrid

Full Time

Senior

0 applicants

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About this role

This role serves as an interface between clients and enterprise systems, leveraging deep product knowledge to resolve complex technical issues using AI and observability tools. The practitioner leads the design and implementation of intelligent operations platforms, focusing on anomaly detection, root cause analysis, and automated remediation workflows. With a focus on reducing alert noise and MTTR, the position involves collaborating with SRE and DevOps teams to embed AI capabilities into cloud-native architectures.

Responsibilities

Lead end-to-end observability design and implementation across metrics, logs, and traces
Apply AIOps techniques for anomaly detection and predictive incident prevention
Design and operationalize agentic AI workflows for diagnostic and remediation tasks
Drive automation of deployments, health checks, and routine operational tasks
Partner with SRE and DevOps teams to improve system reliability and performance

Skills

Qualifications

15 years full time education

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

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Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.