Applications Support System Senior Specialist

The role is responsible for owning global outages, service degradation, and problem management processes to minimize business impact and prevent incident recurrence. It involves full ownership of Etisalat CDC services issues, ensuring SLA performance, responding to out-of-hours support requests, and coordinating with third‑party vendors to resolve complex problems. The specialist will also drive root cause analysis, implement preventive solutions, and produce reports and documentation for continuous improvement.