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Applied AI Engineer at Zoom - ApplyBlast

Applied AI Engineer

Zoom

4 months ago

3.6 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

An Applied AI Engineer deploys production Voice AI agents for strategic customers, bridging the gap between proof-of-concept and live daily use within 90 days. The role involves hands-on technical validation of voice experiences, integrations with enterprise systems, and translating field insights into scalable platform capabilities. Candidates partner across sales and engineering teams to accelerate revenue and shape the product roadmap for Zoom Contact Center and related solutions.

Responsibilities

Deploy production-ready AI agents integrating customer systems and voice AI
Engineer voice experiences by tuning speech synthesis and interaction flows
Build evaluation frameworks measuring resolution rate and customer satisfaction
Transition successful pilots to professional services with clear documentation
Communicate technical concepts to business and engineering stakeholders

Skills

Qualifications

6+ years in customer-facing technical rolesExperience with CRMs

About Zoom

zoom.us

Headquarters

Tunis, Tunis, Tunisia

Company Size

11-50 employees

Founded

2001

View Profile

Modernize workflows with Zoom's trusted collaboration tools: including video meetings, team chat, VoIP phone, webinars, whiteboard, contact center, and events.