Applied Data Scientist
Cresta(2 days ago)
About this role
Cresta is a leading AI company focused on revolutionizing contact center operations by leveraging AI and human intelligence to derive insights, automate processes, and improve customer interactions. The company collaborates closely with enterprise customers to develop innovative AI-powered features and solutions.
Required Skills
- Python
- ML
- NLP
- Data Pipelines
- Experiment Frameworks
- Evaluation
- Communication
- Analytics
- ML/AI
- LLMs
About Cresta
cresta.comCresta is a unified platform for human and AI agents that helps contact centers save money, grow revenue, and deliver better customer experiences. It provides real‑time agent coaching and conversational AI (virtual agents and assisted workflows), plus analytics and quality insights that reduce handle time, increase conversions, and boost agent productivity. Cresta integrates with existing contact‑center systems and CRMs so enterprises can deploy AI assistance and supervised autonomous agents across support and sales channels. The platform is designed to drive measurable ROI through automated coaching, real‑time guidance, and outcome‑focused analytics.
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