Applied Scientist

Dialpad(1 day ago)

Kitchener, CanadaOnsiteFull TimeMedior$104,340 - $123,654AI Research

About this role

An Applied Scientist at Dialpad conducts AI research and development to build next-generation autonomous voice agents and LLM-powered features for business communications. The role focuses on advancing multimodal, real-time agentic systems, knowledge retrieval models, and DialpadGPT, while collaborating with engineering, product, and design teams to deploy models at scale.

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Required Skills

Natural Language Processing
Machine Learning
Python
PyTorch
LLMs
Distributed Training
Data Management
Multimodal
Research
Git

Qualifications

Master's Degree
PhD

About Dialpad

dialpad.com

Dialpad is an AI-powered cloud communications platform that provides business phone systems, contact center, messaging, and video to help teams connect, support, and sell. Its built-in AI—real-time transcription, Voice Intelligence, coaching, and automated call summaries—reduces manual work, surfaces conversational insights, and boosts agent and sales productivity. Cloud-native architecture and integrations with CRMs and collaboration tools make deployment and workflows seamless for distributed teams. Companies use Dialpad to improve customer experience, speed resolution, and gain analytics-driven visibility into conversations.