Apprentice - Customer Service - Central Government

This role involves servicing customers by determining requirements, answering inquiries, processing applications, and maintaining database records within the Local Welfare Provision, HGV Levy, Blue Badge Unit, or Northgate Appeals Service Unit. The position requires demonstrating detailed knowledge of contracts, ensuring timely call resolution, and performing administrative functions such as scanning, emailing, and processing payments. It is an apprenticeship opportunity designed to develop telephone and administrative skills while providing meaningful support to vulnerable applicants.