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Apprentice - IT Application Support at Alcon - ApplyBlast

Apprentice - IT Application Support

Alcon

3 months ago

2.7 on Glassdoor

Bangalore, India

Hybrid

Full Time

Junior

0 applicants

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About this role

The Application Support Analyst (L1/L2) ensures the stability and operational health of enterprise applications through end-to-end incident management and platform support. This role involves troubleshooting production issues, performing root cause analysis, and collaborating with infrastructure and vendor teams following ITIL practices. Analysts also manage user access governance, maintain operational documentation, and contribute to continuous improvement initiatives.

Responsibilities

Log and resolve application incidents and service requests
Perform root cause analysis for recurring issues
Support post-go-live hyper care and steady-state operations
Manage user access requests and periodic reviews
Maintain operational documentation such as runbooks and SOPs

Skills

Qualifications

Graduate Degree (B.A., B.Com, BBA, B.Sc., or B.E/B.Tech)Basic Computer KnowledgeAnalytical Thinking

About Alcon

alcon.com

Headquarters

Cointrin, Geneva, Switzerland

Company Size

10001+ employees

Founded

1945

View Profile

Our mission is to provide innovative vision products that enhance quality of life by helping people see better. From vision research to eye health, learn more at Alcon.com.