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Apps Sup Tech Lead Analyst - Vice President at Citi - ApplyBlast

Apps Sup Tech Lead Analyst - Vice President

Citi

5 months ago

3.6 on Glassdoor

Irving, TX

Onsite

Full Time

Senior

0 applicants

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About this role

Citi is seeking an Application Support Manager to lead and actively participate in the production support for its Instant Payments application. This role involves managing a technical support team, ensuring operational stability across cloud environments, and implementing observability and resiliency solutions. The ideal candidate combines deep technical expertise in cloud-native architectures with strong leadership skills to drive service levels and system performance.

Responsibilities

Lead and mentor a technical support team for critical financial applications
Implement and optimize observability and resiliency solutions in cloud environments
Execute incident management and root cause analysis for complex technical issues
Define application onboarding guidelines and assist development teams with supportability
Drive automation initiatives to improve operational efficiency and reduce costs

Skills

Qualifications

Bachelor's Degree in Computer Science or EngineeringAWS Certified Solutions ArchitectCertified Kubernetes Administrator (CKA)5+ years in application support or SREExperience with public and private cloud environments

About Citi

citi.com

Company Size

1-10 employees

Founded

2025

View Profile

Citibank offers multiple banking services that help you find the right credit cards, open a bank account for checking, & savings, or apply for mortgage & personal loans.