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ARC Support Engineer - L3 ( Routing ) at Hewlett Packard Enterprise - ApplyBlast

ARC Support Engineer - L3 ( Routing )

Hewlett Packard Enterprise

5 months ago

4.8 on Glassdoor

Bengaluru, Karnataka, India

Hybrid

Full Time

Senior

0 applicants

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About this role

As an L3 Support Engineer at HPE, you will lead technical troubleshooting for customer-reported issues involving complex Juniper routing platforms. The role requires isolating hardware and software problems, replicating environments in the lab, and delivering final fixes while acting as a customer advocate. You will also participate in product development, maintain knowledge bases, and mentor junior engineers within the global edge-to-cloud team.

Responsibilities

Lead troubleshooting of customer reported routing issues
Isolate product issues at hardware and software levels
Replicate customer network environments in the lab
Mentor newly hired support engineers in technical areas
Collaborate with services teams to resolve critical network problems

Skills

Qualifications

Bachelor's or Master's degree in Computer Science or EngineeringJNCIE CertificationCCIE CertificationCCNP Certification

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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