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ARC Support Engineer - L3 ( Routing ) at Hewlett Packard Enterprise - ApplyBlast

ARC Support Engineer - L3 ( Routing )

Hewlett Packard Enterprise

4 months ago

4.8 on Glassdoor

Bengaluru, Karnataka, India

Hybrid

Full Time

Senior

0 applicants

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About this role

This senior L3 Support Engineer role involves diagnosing and resolving complex network issues for HPE's Accelerated Resolution Care services. The position requires deep expertise in routing, switching, and security to minimize downtime and restore critical customer infrastructure quickly. Engineers will leverage advanced lab environments to replicate problems, identify root causes, and validate solutions while mentoring peers.

Responsibilities

Lead and drive troubleshooting on customer-reported issues
Isolate product issues at hardware or software levels
Replicate customer environments in state-of-the-art labs
Mentor newly hired support engineers and peers
Maintain focus on distinct customer network profiles and requirements

Skills

Qualifications

Bachelor of Engineering in Electronics/Engineering or Computer ScienceJNCIECCIE

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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