ARC Support Engineer - L3 ( Security )
Hewlett Packard Enterprise(1 month ago)
About this role
The ARC Support Engineer - L3 at HPE is responsible for diagnosing complex network issues and providing high-level technical support for large-scale networks, specifically in routing, switching, and security. This role focuses on servicing high-priority customer issues while utilizing extensive product knowledge and advanced diagnostic skills to ensure service restoration and prevent future outages. The position supports the cutting-edge Accelerated Resolution Care (ARC) Services, which enhances network reliability and customer satisfaction.
Required Skills
- Network Troubleshooting
- Security Technologies
- IP Networking
- Customer Management
- Technical Support
Qualifications
- Bachelor's Degree in Electrical Engineering
- Master's Degree in Computer Science
About Hewlett Packard Enterprise
hpe.comDiscover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.
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