Archipelago Companies (OluKai, Kaenon, melin, and Roark) Sr. Manager, DTC Customer Experience
Archipelago Companies
About this role
A Customer Experience Leader at Archipelago Companies transforms the post-purchase experience into a key driver of customer retention and brand loyalty. The role focuses on building scalable systems, leading high-performing teams, and shaping cross-functional decisions.
Skills
Qualifications
About Archipelago Companies
archipelagocos.comArchipelago Companies is the parent and e‑commerce operator for a portfolio of lifestyle brands, notably including Hawaiian‑inspired footwear brand OluKai. The company designs, markets and sells sandals, shoes, apparel and accessories direct‑to‑consumer through Shopify‑powered online stores. Its digital platform supports customer profiles, loyalty programs and sizing preferences to deliver personalized shopping experiences. Archipelago emphasizes island‑inspired design, comfort‑first footwear and integrated multi‑brand retail operations.
About Archipelago Companies
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Archipelago Companies.
Salary
$111k – $140k
per year