Area Vendor Manager

The Area Vendor Manager serves as a district-level leader responsible for overseeing third-party field service vendors and ensuring consistent operational performance within an assigned market. This role acts as the primary liaison to drive accountability for service quality, manage relationships with vendor leadership, and resolve service escalations to meet Optimum's standards. The position involves frequent on-site engagement, workforce coaching, and data-driven monitoring of key performance indicators such as schedule attainment and First-Time Fix rates for over 200,000 customers.