Assistant Consultant for Customer Experience - Engineering Focus (35907-36545)

This role serves as the frontline for brand reputation by resolving critical and strategic complaints from platforms like Reclame Aqui, Procon, and legal actions. The position requires technical analysis of complex issues, crisis management, and collaboration with legal teams to protect the company's image. The consultant will also develop executive reports and implement preventive actions based on data insights to enhance product and service quality.