Assistant Director Customer Education

Federal Home Loan Bank of Chicago(5 days ago)

HybridFull TimeSenior$125,825 - $221,275Customer Experience and Strategy

About this role

Join FHLBank Chicago as the Assistant Director of Customer Education to develop and deliver educational programs that enhance member engagement and knowledge. The role involves strategic management of training initiatives, collaboration with internal teams, and continuous improvement of educational content.

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Required Skills

Instructional Design
E-learning Platforms
Presentation Skills
Content Development
Customer Education
Program Management
Stakeholder Engagement
Training Delivery
Financial Industry Knowledge
Adult Learning Principles

Qualifications

Bachelor’s degree in Education, Communications, or related field
10+ years of corporate/financial training experience
3+ years of guiding enterprise programs
Banking and mortgage lending knowledge

About Federal Home Loan Bank of Chicago

fhlbc.com

The Federal Home Loan Bank of Chicago (FHLBank Chicago) is a member of the Federal Home Loan Bank System, providing financial and liquidity support to its member financial institutions. Through its various products and services, it helps strengthen the housing finance system and promotes community investment in the region. FHLBank Chicago offers advances, mortgage purchasing programs, and various competitive financing options to support affordable housing and economic development in its member communities. The bank's commitment to enhancing its members' ability to lend and invest effectively underscores its role as a pivotal resource in the financial sector.

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