Assistant Director, HNW Customer Strategy & Experience

Chevening Awards(8 hours ago)

Kuala Lumpur, MalaysiaOnsiteFull TimeSenior$102,668 - $139,472 (estimated)Customer Strategy and Experience

About this role

The Assistant Director at Prudential is responsible for translating the company's High Net Worth (HNW) strategy into a superior customer experience. The role involves identifying improvement opportunities, defining service standards, and collaborating across departments to enhance the entire HNW customer journey from onboarding to claims. The position emphasizes strategic thinking, stakeholder influence, and process optimization to support sustainable HNW growth.

View Original Listing

Required Skills

Customer Experience
Process Improvement
Stakeholder Management
Data Analysis
Insurance Products
Customer Journey
Business Strategy
Operational Excellence
Cross-functional Collaboration

Qualifications

Degree in Actuarial Science
Business
Finance
Marketing

About Chevening Awards

chevening.org

Since 1983, Chevening has brought over 60,000 exceptional professionals from around the world to study in the UK through scholarships and fellowships funded by the UK Government. This unique opportunity has helped to elevate careers, transform communities, shift and deepen perspectives, and build intercontinental bridges.

View more jobs at Chevening Awards →