Assistant Director, Mortgage Loan Servicing

The Assistant Director, Mortgage Loan Servicing provides leadership and oversight for a residential mortgage servicing portfolio exceeding $8 billion, ensuring operational performance, regulatory compliance, and customer service excellence. This role involves partnering with senior leadership to develop business strategies, drive process improvements, and manage key third-party vendor relationships. The position requires fostering a high-performing culture, mitigating operational risks, and supporting strategic growth initiatives such as portfolio acquisitions and system conversions.