Assistant Front Office Manager

The Assistant Front Office Manager at InterContinental Washington D.C. – The Wharf is responsible for delivering exceptional first impressions and managing front office operations, including registration, reservations, and concierge services. This role involves coaching the front office team, engaging with guests to build relationships, and driving revenue through up-selling and walk-in management. The position requires leading the team during emergencies and ensuring high standards of guest service and hotel inspections.