Assistant Guest Experience Manager
Mandarin Oriental Hotel Group(2 months ago)
About this role
The Assistant Guest Experience Manager at Mandarin Oriental, Tokyo is a member of the Rooms Division who supports the Guest Experience department and Butler operations to uphold the hotel’s luxury service standards. The role works closely with the Director of Guest Experience and other departments to ensure personalized and culturally aware stays for guests. It is based at the Mandarin Oriental’s Nihonbashi property in Tokyo.
Required Skills
- Guest Relations
- VIP Service
- Amenities Coordination
- Staff Management
- Training
- Complaint Resolution
- Quality Control
- Communication
- Upselling
- Japanese Fluency
+1 more
About Mandarin Oriental Hotel Group
mandarinoriental.comOur luxury award-winning hotels and resorts worldwide. Mandarin Oriental hotels offer world-class accommodations, spas and fine dining experiences.
View more jobs at Mandarin Oriental Hotel Group →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Mandarin Oriental Hotel Group
Similar Jobs
Guest Experience Officer - Korean Speaking
Four Seasons Hotels and Resorts(28 days ago)
Guest Experience Agent
Four Seasons Hotels and Resorts(28 days ago)
Guest Experience Agent
Four Seasons Hotels and Resorts(27 days ago)
Guest Experience Manager
Pulitzer Amsterdam(1 month ago)
Concierge - Aman Tokyo
Dun & Bradstreet(2 months ago)
Guest Experience Supervisor (Seasonal 2026)
Four Seasons Hotels and Resorts(1 month ago)