Assistant Guest Relations Manager

The Assistant Guest Relations Manager at Mandarin Oriental New York oversees guest database management, coordinates VIP amenities and preferences with various hotel departments, and ensures the execution of exceptional service for elite clients. This role involves preparing key guest information, managing physical room inspections for special requests, and maintaining high-quality guest history records to delight guests across their entire stay. The position requires collaborating with leadership teams and operational departments to facilitate seamless experiences for high-profile arrivals and monumental stays.