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Assistant II – Student Technology Support (Hourly) at Austin Community College District - ApplyBlast

Assistant II – Student Technology Support (Hourly)

Austin Community College District

3 months ago

Remote

Part Time

Junior

0 applicants

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About this role

The Assistant II – Student Technology Support role involves interacting with students via phone, email, and chat to resolve technical issues related to college platforms like ACCMail and Blackboard. Employees serve as stewards to the college, ensuring student success while adhering to privacy regulations such as FERPA. This position requires bilingual capabilities in English and Spanish and involves coordinating with internal departments to manage second-level technical requests.

Responsibilities

Respond to student technical inquiries via phone, email, and chat
Troubleshoot issues with college platforms like ACCMail and Blackboard
Coordinate second-level requests requiring special system access
Maintain confidentiality in accordance with FERPA regulations
Document support requests and provide feedback for training

Skills

About Austin Community College District

austincc.edu

Austin Community College (ACC) is a comprehensive community college located in Austin, Texas, offering over 100 programs across ten areas of study. These programs lead to career certificates, associate degrees, bachelor’s degrees, or pathways for university transfer, catering to diverse educational and vocational goals. ACC is committed to providing accessible education and resources to empower students and foster community engagement, making it a pivotal institution in the Austin area.