Assistant Manager, Customer Care

The Assistant Manager, Customer Care leads a large, dynamic team delivering best‑in‑class support across PVH's e‑commerce websites and partner channels. The role oversees customer interactions, order management, and the use of Zendesk tools while driving performance, operational excellence, and consistent service standards. It also partners with the Head of E‑Commerce and other stakeholders to develop initiatives, analyze data, and ensure timely resolution of enquiries and returns.