Assistant Manager, Experience Lead - Customer Care Strategy & Optimization

General Manufacturing(27 days ago)

HybridFull TimeManager$104,252 - $137,952 (estimated)Customer Care

About this role

This role leads strategic initiatives to enhance customer experience and operational efficiency within GM’s customer care organization in the automotive sector. It focuses on delivering measurable business impact through transformation programs, stakeholder alignment, and continuous improvement. The position is suited to a strategic thinker with experience implementing innovative solutions in customer care environments.

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Required Skills

Collaboration
Process Development
System Transformation
Financial Analysis
Project Management
Customer Experience
Supplier Management
Analytics
Change Management
Leadership

Qualifications

Bachelor’s Degree in Business, Automotive Management, or related field

About General Manufacturing

gm.com

General Motors is a global automotive company and the parent of Chevrolet, Buick, GMC and Cadillac, designing, engineering and manufacturing a full range of cars, trucks and SUVs. Beyond vehicles, GM provides connected and mobility services—such as OnStar and GM Energy—and invests in vehicle safety, autonomous driving and other advanced engineering. The company is pursuing electrification and sustainability through initiatives like its Journey to Zero Emissions while supporting communities and workforce development. For more than a century GM emphasizes quality, reliability and delivering a vehicle for every drive.

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