Assistant Operations Manager - Outbound Operations

About this role

Responsibilities

• Lead day-to-day fulfillment center operations for an assigned shift or functional area
• Drive performance against key metrics including on-time shipments, productivity, quality, backlog, work-in-process, labor utilization, attendance, and customer-impacting defects
• Build and adjust labor plans in real time based on volume, staffing, and operational constraints to keep the shift on plan
• Coach, mentor, and develop Team Leads and front-line associates through clear expectations, in-the-moment feedback, and structured follow-up
• Reinforce safety standards every shift and create an environment where safe behaviors, housekeeping, and compliance are non-negotiable