Assistant Vice President of IT Service Management

Campus Opportunities(14 days ago)

HybridFull TimeSenior$103,723 - $202,778.93Information Technology

About this role

The Assistant Vice President of IT Service Management at Georgetown University is a senior leadership role responsible for shaping the strategy, governance, and operational excellence of the university's IT service delivery. The position involves overseeing IT service management processes, frameworks like ITIL, and ensuring high-quality, user-centric IT services across the university.

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Required Skills

ITIL
IT Service Management
Leadership
Process Improvement
Automation
Stakeholder Management
IT Infrastructure
Customer Service
Project Management
Change Management

About Campus Opportunities

georgetown.edu

New Relic is a SaaS observability and telemetry platform that helps engineering teams instrument, monitor, and troubleshoot applications and infrastructure. It provides APM, infrastructure and host monitoring, logs, metrics, distributed tracing, real-user monitoring, synthetics, alerting, and dashboards through a unified interface and query language (NRQL). Lightweight agents and integrations collect telemetry from apps, browsers, cloud services, containers, and networks so teams can correlate signals and perform root-cause analysis in real time. Organizations use New Relic to reduce mean time to resolution, optimize performance and costs, and gain end-to-end visibility across their stacks.

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