Associate, Alerting & Scheduling

The Associate Alerting & Scheduling role supports enterprise monitoring and scheduling operations by validating IT system alerts, investigating incidents, and ensuring timely escalation to maintain operational stability. The position involves proactive incident identification, effective escalation management, and continuous improvement of monitoring processes while collaborating with cross-functional IT teams. Key duties include monitoring infrastructure and security alerts, managing P1/P2 application performance, and supporting enterprise job scheduling across various platforms.