Associate Automation Engineer, Professional Services
Five9(9 days ago)
About this role
The Associate Automation Engineer II in Professional Services at Five9 is responsible for designing, configuring, and supporting AI solutions and virtual agents to improve customer experience automation. The role involves client interactions, project management, and technical problem solving to ensure successful implementation of cloud contact center solutions.
Required Skills
- Customer Service
- AI
- Configuration
- Natural Language Processing
- Cloud Computing
- Contact Center
- Web Services
- VoIP
- JavaScript
- Virtual Agents
Qualifications
- BS in Computer Science
- 3+ years experience in customer-facing role
About Five9
five9.comFive9 is a cloud contact‑center software company that delivers AI‑powered SaaS to help organizations run omnichannel customer service and sales operations. Its platform includes conversational AI and virtual agents, predictive dialing, intelligent routing, workforce management, CRM integrations, and analytics to boost agent productivity and customer experience. Five9 targets enterprises and contact centers seeking a reliable, scalable hosted alternative to on‑prem systems and offers demos and global support.
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