Associate - Automation & Process Improvement (Hybrid)

The CX Automation & Process Improvement Associate drives operational excellence across Customer Experience as the second-in-command to the CX Process Improvement, Training and Quality Associate Manager. This role leads data-driven initiatives in process improvement, operational readiness, learning and development, knowledge management, and AI capabilities to enhance customer and agent experiences. The position involves partnering with internal stakeholders to build scalable solutions, optimize AI chatbot performance, and foster a culture of continuous learning and innovation.