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Associate Compliance Manager - Complaints at Upstart - ApplyBlast

Associate Compliance Manager - Complaints

Upstart

3 months ago

3.9 on Glassdoor

Remote

Full Time

Manager

3 applicants

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About this role

The Associate Compliance Manager - Complaints will strengthen and mature Upstart's complaints oversight program by partnering with Legal, Risk, Operations, and other stakeholders. The role involves monitoring compliance with consumer banking regulations, analyzing complaint trends, and developing reporting and governance processes to reduce customer harm and compliance risk.

Responsibilities

Provide second line compliance oversight for complaint management activities
Analyze complaint data and trends to identify systemic issues and recommend corrective actions
Develop monitoring, reporting, and governance processes for the complaints oversight program

Skills

Qualifications

Bachelor's degree in Accounting, Business, Finance, Risk Management, Law or related fieldCertified Regulatory Compliance Manager (CRCM) certification

About Upstart

upstart.com

Headquarters

San Mateo, California, United States

Company Size

1001-5000 employees

Founded

2012

View Profile

Upstart is an AI-driven lending platform that partners with banks and credit unions to offer personal loans, auto refinancing, and debt consolidation while expanding access to affordable credit. Founded by ex-Googlers, it uses a proprietary underwriting model that goes beyond FICO—incorporating signals like schools attended, area of study, academic performance, and work history—to identify high-quality borrowers, including those with limited credit history. Consumers can check rates online with no impact to their credit and access fast funding with transparent pricing and no hidden fees. Financial institutions integrate Upstart to originate loans more efficiently and reach underserved borrowers.