Associate - CS Process Improvement (Hybrid)

The Associate - CS Process Improvement & Training drives operational efficiency and customer service excellence by developing training materials, managing CRM content, and coaching teams across ZALORA and THE ICONIC. This role involves analyzing performance data to identify process gaps, creating standardized documentation, and delivering upskilling sessions to ensure alignment with business practices. The position requires strong collaboration with stakeholders in Manila and Sydney to implement continuous improvement frameworks and maintain high-quality customer experiences.