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© All Rights Reserved. ApplyBlast.com
genpact
The Associate Customer Care - Voice role at Genpact involves handling incoming customer interactions across phone, email, chat, and social media while providing accurate product information and resolving complaints. Employees must adhere to standard operating procedures, maintain detailed customer records in CRM systems, and collaborate with technical and business departments to ensure efficient issue resolution. The position also includes gathering customer feedback to drive product improvements and identifying opportunities for customer retention and upselling.
Headquarters
New York, New York, United States
Company Size
10001+ employees
Founded
1997
Genpact is an agentic and advanced technology solutions company that uses process intelligence and AI to deliver measurable outcomes for businesses. It enables digital transformation through intelligent automation, analytics, and process optimization across industries. With a global delivery network and deep domain expertise, Genpact partners with enterprises to reimagine operations, improve efficiency, and accelerate value from data-driven insights. The company emphasizes practical, ROI-focused technology solutions that blend AI, automation, and process excellence to drive tangible business results.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for genpact.
11% above the average for this role