Associate Customer Education Specialist, Partner Academy

Gorgias(1 month ago)

RemoteFull TimeJunior$36,200 - $39,700Customer Success

About this role

The Associate Customer Education Specialist at Gorgias is responsible for designing and delivering high-quality learning experiences within the Gorgias Partner Academy, as well as broader educational initiatives. This role requires deep engagement with the Gorgias platform to develop structured, scalable learning content that supports various audiences, while also supporting webinars, video creation, and community engagement. Collaboration with cross-functional teams is key to identifying educational gaps and ensuring alignment with product and marketing strategies, all in an AI-enhanced context.

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Required Skills

Customer Education
Instructional Design
Learning Experiences
AI-First Strategies
Product Mastery
Webinar Support
Video Creation
Community Engagement
Cross-Functional Collaboration
Educational Metrics

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About Gorgias

gorgias.com

Gorgias is a conversational AI platform designed specifically for eCommerce, enabling businesses to automate customer support and drive sales. With integrations for leading eCommerce platforms like Shopify, it centralizes customer communications across channels such as email, social media, and live chat, enhancing the customer experience. Gorgias leverages AI to resolve up to 60% of support inquiries efficiently, while providing actionable insights and real-time data to empower support teams. The platform has gained the trust of over 15,000 brands worldwide, establishing itself as a leader in customer engagement solutions.