Associate Customer Experience Specialist -Japanese (PHILIPPINES Hybrid)

First Advantage

23 days ago

Remote

Full Time

Medior

0 applicants

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About this role

The Associate Customer Experience Specialist role involves supporting clients and candidates through various communication channels, delivering high-quality service, and contributing to continuous learning and support content improvement. The position emphasizes empathetic communication and efficient problem-solving.

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About First Advantage

fadv.com

First Advantage is a global provider of background checks and screening services that helps employers and organizations make safer hiring and onboarding decisions. It delivers employment screening, identity and criminal record checks, drug testing, and compliance solutions via a technology platform and integrations that scale for enterprise needs. The company emphasizes award‑winning customer service, data accuracy, and regulatory compliance (including FCRA-related processes) to mitigate risk. First Advantage operates across multiple countries, offering tailored screening programs and global data access.