Associate, Customer Success - Bilingual

Philip Morris International(7 days ago)

Managua, NicaraguaOnsiteFull TimeJunior$66,873 - $89,546 (estimated)Customer Success

About this role

The Associate Customer Success - Bilingual role involves supporting existing customers by building strong relationships and ensuring satisfaction throughout their lifecycle. The role requires developing product knowledge to address customer inquiries and feedback efficiently, using various communication channels to enhance their experience.

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Required Skills

Customer Service
Communication
Product Knowledge
Problem Solving
CRM
Email Support
Phone Support
Customer Satisfaction
Feedback Management

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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