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Associate Customer Success Manager (SMB) at SOCi - ApplyBlast

Associate Customer Success Manager (SMB)

SOCi

2 months ago

3.3 on Glassdoor

Manila, Philippines

Onsite

Full Time

Medior

1 applicant

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About this role

The Associate Customer Success Manager (SMB) will manage a high‑volume portfolio of small‑business customers in North America, serving as the primary post‑sale point of contact and driving product adoption, engagement, and revenue retention. The role operates during standard US working hours and collaborates with cross‑functional teams to address customer needs, mitigate churn risks, and identify expansion opportunities.

Responsibilities

Manage high‑volume portfolio of SMB customers
Drive product activation and early adoption
Identify churn risks and coordinate issue resolution

Skills

Qualifications

Bachelor's degree in Business, Communications, Marketing or related field

About SOCi

soci.ai

Headquarters

San Diego, California, United States

Company Size

501-1000 employees

Founded

2012

View Profile

SOCi is an AI-powered multi-location marketing platform that deploys an agentic workforce of brand-trained AI agents to autonomously manage local search, social media, reviews, listings, and advertising for enterprise brands at scale. Its Genius Agents automate complex, repetitive marketing workflows across hundreds or thousands of locations, driving local visibility and growth. SOCi serves 500+ enterprise brands across industries including retail, restaurants, franchises, financial services, and healthcare.