Associate Customer Support Analyst, New Grad
IXL Learning(14 days ago)
About this role
An Associate Customer Support Analyst at IXL Learning provides customer-facing support for IXL’s educational software used by teachers, students, parents, and school administrators. This entry-level, full-time role is based in the Raleigh, NC area and works cross-functionally with account management, engineering, and product design. IXL Learning is a leading EdTech company serving millions of learners worldwide.
Required Skills
- Communication
- Troubleshooting
- Documentation
- Problem Solving
- Customer Support
- Product Expertise
- Prioritization
- Teamwork
- Critical Thinking
Qualifications
- BA/BS Degree
About IXL Learning
ixl.comIXL Learning is a subscription-based K–12 personalized learning platform that delivers practice and instruction across math, language arts, science, social studies, and Spanish. Used by over 17 million students, IXL offers adaptive practice in more than 17,000 topics with interactive questions, awards, and certificates to motivate mastery. The platform also provides teachers and schools with assignment, tracking, and analytics tools to monitor progress and differentiate instruction.
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