Associate Customer Support Process Analyst (Quality and Insights)
Equinix(1 month ago)
About this role
The Associate Customer Support Process Analyst at Equinix is a quality-focused role within the Customer Support organization that drives data-driven quality governance and continuous improvement. The role analyzes performance metrics, conducts audits, and translates findings into insights and improvement plans. It partners with cross-functional teams and leadership to investigate root causes, track action plans, and enhance customer experience.
Required Skills
- Quality Assurance
- Root Cause
- Data Analysis
- Reporting
- Collaboration
- Process Improvement
- Documentation
- Governance
- Data Visualization
- Stakeholder Management
Qualifications
- Lean Six Sigma
About Equinix
equinix.comEquinix is the largest global data center and colocation provider for enterprise network and cloud computing. Secure datacenter management technologies and systems.
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