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Associate Director-Call Center New Hire at AT&T - ApplyBlast

Associate Director-Call Center New Hire

AT&T

12 days ago

3.4 on Glassdoor

Richardson, Texas, United States

Onsite

Full Time

Director

0 applicants

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About this role

This supervisory role oversees and supports new call center hires through onboarding, training, and nesting progression to ensure proficiency and a seamless transition to production. The position manages employee engagement, expectations, and career development while addressing behavioral and attendance issues. It involves direct oversight of a team and influences decisions regarding hiring, disciplinary action, and pay for subordinates.

Responsibilities

Oversee and support new call center hires through onboarding, training, and nesting progression
Manage employee development, engagement, attendance, and skill transfers for direct reports
Enhance team results and productivity while reducing attrition during the ramp-up period

Skills

About AT&T

att.com

Headquarters

Dallas, Texas, United States

Company Size

10001+ employees

Founded

1876

View Profile

AT&T is a leading telecommunications provider offering wireless service and home internet (AT&T Fiber). The site features promotions on smartphones and unlimited data plans, with 24/7 support and tools to pay bills and manage accounts online.