Associate Director, Customer Centres
AIA(1 month ago)
About this role
Senior managerial role leading AIA's Customer Centre to drive a next-generation customer experience and branch transformation in partnership with Distribution. The position directs strategy across branch and virtual channels, emphasizes digital adoption and data-driven decision-making, and ensures governance and compliance. It supports people transformation and vendor management to enable advisory-focused customer engagements and sustained business performance.
Required Skills
- Customer Service
- Digital Adoption
- Data Analytics
- Vendor Management
- Compliance
- Risk Management
- Stakeholder Management
- Team Leadership
- Change Management
- Process Improvement
+2 more
Qualifications
- Tertiary Education
About AIA
aia.comAIA provides insurance solutions to both individuals and businesses. Find out more about our services and latest updates.
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