Associate Director Delivery
CNX
About this role
The Associate Director – Service Delivery is responsible for leading multi-site or multi-client operations, ensuring best-in-class service delivery by overseeing service performance and client relationships. This role acts as a strategic bridge between clients, internal leadership, and delivery teams to drive efficiency, quality, and continuous improvement while contributing to revenue growth and business expansion.
Skills
Qualifications
About CNX
cnx.comCNX is a global customer experience and business process outsourcing company that provides customer support, digital transformation, analytics, and back-office services for brands across multiple industries. The company operates contact centers and delivery hubs worldwide, helping clients improve customer engagement and operational efficiency.
About CNX
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for CNX.
Salary
$95k – $127k
per year