Associate Director of Contact Center

Compass Health Center(4 days ago)

Chicago, IllinoisOnsiteFull TimeSenior$75,000 - $100,000Contact Center

About this role

The Associate Director of Contact Center oversees daily operations and manages the team responsible for intake and inquiry processes at Compass Health Center. The role focuses on improving access to care, staff performance, and process efficiency to support mental health services.

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Required Skills

Customer Service
Staff Management
Process Improvement
Communication
Healthcare Compliance
Technology Implementation
Team Leadership
Performance Management
Operations
Patient Access

Qualifications

Bachelor’s degree in human services, Health Care, Social Service

About Compass Health Center

compasshealthcenter.net

Compass Health Center is an Illinois-based mental health provider offering Partial Hospitalization (PHP) and Intensive Outpatient (IOP) programs. It delivers age‑based, specialized care for children, teens, young adults, and adults who need more than traditional outpatient therapy, helping to avoid unnecessary emergency room visits or inpatient hospitalizations. The organization emphasizes clinical quality, patient satisfaction, and immediate access to personalized treatment and support.

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