Associate Director, Omnichannel Capabilities & Enablement

The Associate Director, Omnichannel Capabilities & Enablement develops customer engagement strategies to support successful brand launches and advance omnichannel capabilities across the organization. This role partners with cross-functional teams to design integrated customer engagement approaches, establish best practices, and drive launch readiness and long-term brand growth. The position serves as a strategic thought partner, translating brand objectives into omnichannel engagement strategies, customer journeys, and measurement frameworks.