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Associate Director, Onboarding, Implementation & Training at College Board - ApplyBlast

Associate Director, Onboarding, Implementation & Training

College Board

4 months ago

United States

Hybrid

Full Time

Senior

0 applicants

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About this role

The Associate Director leads onboarding, implementation, and training for College Board's higher education recruitment solutions, ensuring successful product adoption for over 1,200 institutions. This role combines customer experience, instructional design, and cross-functional collaboration to help clients integrate enrollment tools into their admissions workflows. The position involves designing customized training programs, developing strategic implementation plans, and partnering with sales and customer success teams to drive engagement.

Responsibilities

Lead end-to-end onboarding experiences for new higher education partners
Design and deliver engaging training programs for various audiences
Develop customized implementation plans aligned with product features
Synthesize client feedback to improve adoption and training programs
Partner cross-functionally with Product, Sales, and Customer Success teams

Skills

Qualifications

Bachelor's Degree3-5+ years of experience in onboarding or customer success

About College Board

collegeboard.org

Headquarters

New York, New York, United States

Company Size

1001-5000 employees

Founded

1900

View Profile

College Board is a nonprofit organization that helps students prepare for and access college and career opportunities through programs like the AP Program, the SAT Suite (SAT and PSAT), BigFuture, and CLEP. It administers standardized exams, provides score reporting and classroom tools (My SAT, My AP Classroom), and offers college-search, planning, and scholarship resources. College Board also connects students and institutions through services such as Student Search Service and supports educators with assessment and reporting tools. Its offerings are widely used by students, families, schools, and colleges for admissions, credit, and college-readiness guidance.